Returns Policy

All products are a specially ordered for the client tender, and therefore we do not hold stock of the products. Unfortunately, It is therefore not possible to offer free returns or refunds of products, unless by Special agreement with Kitlist. 

We will endeavour to assist with providing as much information as possible to assist with the buying decisions.

Warranties

All the products we sell are covered by the manufacturer's warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 1 year, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Basecamp please contact us first, and we will explain the procedure. Returned items with a warranty or repair issue should be clean and you will have to cover the postage cost back to Basecamp, usually refunded after the manufacturer has agreed that the problem is covered under warranty.

If for any reason your order arrives damaged from transit, contact us before sending it back and we will send you a replacement.